Who do you ring when someone dies?

Your first call should be either to a Funeral Director or the police. Who to call when someone has died depends on the circumstances of the death, and where the death occurred. The most important step is to confirm the death and for an appropriate medical professional to ascertain the cause of the death.

funeraldirectors.co.nz - What to do when someone dies - FDANZ

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First call

In the initial interaction (usually a phone call) the funeral director is likely to want the following information from you: They will then arrange for the transfer into their care, and perhaps a visit to a doctor for an evaluation of the cause of death.

First meeting with the funeral director

The funeral director will meet you at your home or in their offices at a convenient time to discuss arrangements - this is usually within 24 hours of first contact. The funeral director will offer a range of choices to suit your family’s culture, customs and religious requirements.

Key decisions to discuss are:

Who the decision maker is

Burial or cremation, or other options

After-care options and recommendations

The funeral service itself

Before that first meeting there are some practical matters you may like to start attending to if you feel you can manage:

Start thinking about the kind of funeral you would like

Gathering clothes for the deceased

Thinking about whether you would like a viewing

Determining the level of after-care you would like (and finding a suitable photograph)

Finding suitable photographs for the service sheet

Locating birth and marriage certificates

Who has authority?

One of the first questions a funeral director will try and determine is who has authority to make the after-care and funeral decisions for the person who has died. If there is a will, the executor usually has authority. If there is no will, or the will has yet to be found, the next of kin has legal authority. The next of kin may choose to nominate a family member to have authority on their behalf. The courts have determined the following hierarchy in determining who is next of kin:

Surviving spouse, Civil Union Partner or de facto partner

Children of the deceased

Parents of the deceased

Brothers and sisters of the deceased

Grandparents of the deceased

Aunts and Uncles of the decease

Information to gather

One of the important roles a FDANZ Funeral Director does on your behalf is to register the death. Below is the type of information needed - much of this information can be found on birth and marriage certificates. You can download the form here. The Department of Internal Affairs has developed a digital resource to support family and whanau experiencing a death, with information on what to do and where to get financial and emotional support when someone dies.

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