How long does American Airlines customer relations take?

After travel, our Customer Relations department is also dedicated to addressing customer comments, compliments and concerns. While we typically respond within a few days; customers can expect at least an acknowledgement within 30 days and resolution within 60 days.

aa.com - Customer service plan − Support - American Airlines

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Unaccompanied minor service

American Airlines and American Eagle's unaccompanied minor service allows children in certain circumstances to travel alone on our flights.

Guidelines for our unaccompanied minor service:

Children 5 years and older may travel on American Airlines or American Eagle on non-stop or same-plane flights. Children must be 8-14 years old to travel itineraries requiring a connection on American Airlines or American Eagle, connecting flights must be through the following airports: CLT, DCA, DFW, JFK, LAX, LGA, MIA, ORD, PHL, PHX. Children 15-17 years old are considered young adults and are not required to use the unaccompanied minor service. However, the unaccompanied minor service is available to them upon request and under the same provisions. American Airlines and American Eagle do not accept unaccompanied children (UMNR) when their itinerary includes a connection to/from another airline, including codeshare and one world ® partners.

world partners. A charge is assessed for providing unaccompanied minor service.

When taking your child's reservation, we will request telephone numbers for parents or guardians. At check-in, you will also be asked to provide names, addresses, and home and business phone numbers for you and the party meeting your child. This information is used in identifying the party meeting your child upon arrival, and it will assist us in contacting you if necessary. We recommend checking in early at the airport to ensure that you have adequate time to complete the required paperwork and pre-board your child. The welfare of unaccompanied minors is a matter we take very seriously. In advance or upon check-in, if there is a possibility that your child's flight might be delayed or misconnect for any reason, we may change your child's flight schedule, including the departure date. An airport representative will assist your child at the connecting city, escort your child to his or her next flight, and deliver your child to the person meeting him or her at the destination airport. We do not accept reservations for an unaccompanied child if it would mean his or her connecting flight would be the last flight of the day.

Helpful suggestions:

You should stay with your child until he or she boards the aircraft and remain at the airport until the flight leaves the gate Provide your child with an extra copy of his or her contact phone numbers Before going to the airport, explain what will happen during the child's trip and let them know what to expect; this may include teaching him or her about airplanes, sounds, connecting flights, etc. Provide your child with books, food or other items which can help entertain him or her during the trip Let us know if it is your child's first flight so that, if time permits, we can give him or her a little extra attention

Customers with disabilities

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American Airlines and American Eagle endeavor to provide passengers with disabilities dignified, professional, and courteous service at all times. We have a team of employees who regularly consult with disability advisory groups on how we can improve airline accessibility and the quality of our service.

Reservations special assistance coordinators

American Airlines and American Eagle Reservations Offices maintain a staff of Special Assistance Coordinators (SACs) whose function is to make pre-travel arrangements for our customers with disabilities. They have been specifically trained to work with customers who have self-identified as having a disability and are requesting special assistance. The Reservations representative who responds to the customer's initial call passes pertinent information to a SAC. They will then personally contact the customer to arrange their special needs and provide a toll-free number for follow up questions. This information is communicated to Airport and Flight Services personnel to ensure all American personnel are notified and prepared to fulfill the customer's request.

Pre-reserved seats

American Airlines and American Eagle block a limited number of seats on each aircraft to accommodate customers who identify themselves as having a qualified disability. Adjacent seats are provided, under certain circumstances, for customers with disabilities who must travel with a companion for assistance.

Carry-on assistive devices

Canes, crutches and walkers capable of being collapsed small enough to fit into approved overhead and under seat stowage areas do not count toward your carry-on baggage item limit. They must be small enough to be stowed in such a manner as not to protrude into any seating row floor space or main aisle. Items such as seat cushions, detachable control boxes, armrests or footrests may also be carried on board with you. Electronic medical assistive devices such as CPAP machines, respirators, ventilators that use non-spillable batteries may be accepted in the cabin on an individual basis provided they meet certain safety testing standards.

Wheelchairs

American Airlines and American Eagle accept motorized and non-motorized assistive devices for transport. When necessary, we will disassemble and reassemble wheelchairs or assistive devices for customers when they travel. American Airlines and American Eagle provide storage for one passenger's collapsible, manual wheelchair in the cabin of each aircraft. This service is available on a first-come, first-served basis and has priority over carryon baggage belonging to other customers who board at the same city, provided the customer follows the pre-boarding procedure. In-cabin stowage space for assistive devices cannot be pre-reserved, but American Airlines and American Eagle accept carryon wheelchairs, provided they collapse to fit in an overhead bin or under a seat. Non-collapsible wheelchairs/scooters are accepted as checked baggage. These items can be checked at the main ticket counter or the departure gate. American Airlines and American Eagle offer a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge. Although you can arrange to claim your chair at the connecting city, we recommend that the chair be checked through to the final destination. The additional time required to claim and recheck your chair at the connecting city may compromise your ability to make your connection. American Airlines and American Eagle have wheelchairs and our representatives provide wheelchair service at connecting airports. Please let us know you will need this assistance when making your reservation. Assistive devices approved for cabin transport do not count toward the combined number of checked and carryon baggage a passenger is allowed free of charge, nor do they count toward the limit on carryon items you may bring on board.

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Boarding assistance

If you have special needs, upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding. A special aisle chair is available to assist you if you are unable to walk, and all of our jet aircraft are equipped with specially designed seats that feature moveable aisle armrests to help make seating easier.

Medical oxygen

Customers requiring inflight medical oxygen may use only FAA-approved portable oxygen concentrators (POCs) during all phases of the flight. A 48-hour advance notice is required to complete medical paperwork and to ensure that an adequate supply of fully-charged batteries is available to power the device. Please contact Reservations at 1-800-433-7300 to arrange for assistance.

FAA approved POC:

AirSep LifeStyle - RTCA sticker required

AirSep FreeStyle

AirSep Free Style 5

AirSep FOCUS

(Caire) SeQual eQuinox/Oxywell - model 4000**

Devilbiss iGO

Inogen One Inogen G2

Inogen One G3

Inova Labs - Lifechoice - (model number XYC100)

Inova Labs LifeChoice Activox

Invacare XPO2 includes model numbers (XPO100 and XPO100B)

Invacare SOLO2

Oxlife Independence or O2 Concepts Oxlife Independence Oxus, Inc. RS-00400 POC

Precision Medical EasyPulse

Respironics Inc's EverGO

Respironics SimplyGo

SeQual Eclipse models 1, 2 and 3*

SeQual Eclipse 3 or 5 - 1000B*

SeQual SAROS*

Vbox Trooper

Complaint resolution officials for customers with special needs

We have employees at airports who are trained as Complaint Resolution Officials (CROs) and are available during operating hours. A Corporate Complaint Resolution Official is also available to assist CROs 24 hours per day, seven days per week.

aa.com - Customer service plan − Support - American Airlines

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