How long can an airline keep you on hold?

For flights departing from a U.S. airport, airlines are required to begin to move the airplane to a location where passengers can safely get off before 3 hours for domestic flights and 4 hours for international flights.

transportation.gov - Tarmac Delays | US Department of Transportation

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What is a “Tarmac Delay”?

A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane. The Department’s tarmac delay rule applies only to tarmac delays that occur at U.S. airports. Additionally, DOT requires only “covered carriers” to comply with the tarmac delay rule. A “covered carrier” is any airline that operates at least one airplane with a seating capacity of 30 or more passenger seats to, from, or within the United States. For the purposes of this webpage, we refer to “covered carriers” simply as “airlines.” Although passengers who experience an extended tarmac delay at a foreign airport while flying to the U.S. may be protected from extended tarmac delays by the laws of another nation, they are not protected from extended tarmac delays by U.S. law.

Opportunity to Leave the Plane

How long can an airline keep me on a DEPARTING flight before the airline is required to start moving the airplane to a location where passengers can safely get off?

How long can an airline keep me on an ARRIVING flight without providing me with an opportunity to get off of the airplane?

For flights landing at U.S. airports, airlines are required to provide passengers with an opportunity to safely get off of the airplane before 3 hours for domestic flights and 4 hours for international flights.

Are there any exceptions to these requirements?

Yes. Exceptions to the time limits are allowed only for safety, security, or air traffic control-related reasons. You should not exit the airplane unless told by the airline that you can do so safely.

If an airline offers me the opportunity to get off the airplane during a tarmac delay and I choose to get off, is the airline required to let me back on the airplane?

No. Passengers should be aware that if they choose to get off the airplane during a tarmac delay, airlines are not required to let them back on the airplane. The flight may take off without them and passengers may be responsible for finding another flight. If passengers decide to exit the aircraft during a tarmac delay and the aircraft eventually takes off for its intended destination, the airline may not be required to offload any passenger’s checked bags before the plane takes off. Passengers will need to contact the airline about returning their checked luggage at a later time.

Food and Water

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Are airlines required to provide me with food and water during a tarmac delay?

Yes. During a tarmac delay, airlines must provide you with a snack, such as a granola bar, and drinking water no later than two hours after the start of the tarmac delay.

Do airlines have to give me a full meal during a tarmac delay?

Airlines do not have to serve passengers full meals during a tarmac delay, even if the tarmac delay lasts for a lengthy period of time. However, airlines must have or must obtain enough food and drinking water to provide a serving to all passengers onboard the aircraft during the delay.

Do I always have a right to food and water during a tarmac delay that lasts two hours or longer?

The only instance in which an airline is not required to hand out food and water to all passengers during a tarmac delay that lasts two hours or longer is when the pilot determines that food and water service cannot be provided due to safety or security reasons. For example, when an airplane is taxing on an active runway, it may be unsafe for flight attendants to hand out food and water.

Updates and Notifications

How will I know if I’m allowed to get off the plane during a tarmac delay?

If the airline determines that passengers can safely get off the plane during a long delay, it must timely notify passengers that they can choose to get off the plane. The pilot or a flight attendant will typically make an announcement via the airplane’s speaker system, but flight attendants may also walk the aisles of the aircraft to notify passengers.

What other information is the airline supposed to tell me?

Airlines are required to provide passengers with a notification regarding the status of the delay when the tarmac delay exceeds 30 minutes. Thereafter, airlines may provide subsequent updates, including flight status changes, as they deem appropriate.

Other Assurances

What are my other rights during a tarmac delay?

During a tarmac delay, airlines are required to provide:

Working toilets;

Comfortable cabin temperatures; and

To access the federal regulation implementing these rules, click here.

transportation.gov - Tarmac Delays | US Department of Transportation

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